FAQs

What is the return policy?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of products are exempt from being returned. Calicure and Wod & Done products cannot be returned. We also do not accept socks, headbands or products that are intimate.

To complete your return, we require a receipt, order number or any other proof of purchase.

Please do not send your purchase back to the manufacturer.

 

What are the shipping options?

We ship using United States Postal Service and provide a tracking number with every order.

 

Do I have to pay IVU?

Yes. As a registered business, it is required by law to collect and pay taxes.

 

When will I receive my order?

You will receive your complete other within one to three days after completed.

 

What do I do if I never received my order or I received a defective order?

You should go to the contact us section or send us an email at info@motuspr.us so we could help!

 

How do I make changes to an order I’ve already placed?

Contact us ASAP at info@motuspr.us or send us a direct message to our Instagram page: @motuspuertorico.

 

Where are you located?

Currently, we are an online store, but you could easily find us at pop-ups at different boxes around the island.

 

Why the current brands?

We focused on selling you the best products in the market that will help your performance and protect you.

 

How do I make sure I order the right size?

We provide size guides in our products, but for further assistance don’t hesitate to ask.

 

How do I contact your company if my question isn’t answered here?

Send us an email at info@motuspr.us!